We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@resonusclassics.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@resonusclassics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Customs Charges & Postage
Resonus cannot be held responsible for any local taxes or import charges arising through international delivery of our products and any charges paid out by customers upon receipt of an order will not be reimbursed.

Postage costs and other charges for returned items is the responsibility of the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We do not make a charge for restocking returned items. Please remember it can take some time for your bank or credit card company to process and post the refund too.