Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason (the "cooling-off period").

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@resonusclassics.com, or submit a return request directly from your account. Items sent back to us without first requesting a return will not be accepted.

Cancellations

If you are located in the European Union, you have the right to cancel your order at any time before it has been fulfilled and shipped, without giving any reason. To cancel an order, please contact us at info@resonusclassics.com or submit a cancellation request from your account as soon as possible.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customs charges & postage

Resonus cannot be held responsible for any local taxes or import charges arising through international delivery of our products, and any charges paid by customers upon receipt of an order will not be reimbursed. Return postage costs are the responsibility of the customer.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 days of us receiving your return or cancellation request. We do not charge a restocking fee. Please note it can take additional time for your bank or credit card company to process and post the refund.